Summer 2023 Camp Refund, Transfer & Credit Policy


Purchasing registration implies agreement to the terms below:

Sienna Ranch camps are outstanding because our staff is outstanding. Our refund policy allows us to reliably staff our programs with brilliant educators for your children.  

Note: Camp refund, transfer, or credit requests must be made in writing to Phone calls and voicemails are not valid forms of notification.

Summer 2023 Refund, Transfer & Credit Policy

Email received on or before



Transfer to Another Camp Week

Cancellation, SR Credit

May 1st

Minus 5% credit card processing fee

No fee

No fee

May 1st- 2 weeks before start of camp week*

Not available

Minus $25 fee per program

Minus $50 fee per program

Less than 2 weeks before start of camp week*

Not available

Not available

Not available


Not available

Not available

Not available

*Date ranges are based on the Sunday evening prior to the first day of camp or session in question.

  • Refund: receiving cash, check or credit card reimbursement for programming paid for out-of-pocket.
  • Transfer: moving tuition monies within the Sienna Ranch registrations system to programming in a different date range (different week of camp or different session of the school year) for the same child.
  • Credit: releasing tuition monies from a specific class/camp/program and applying them to a family’s general account for use by any other sibling (not to be turned into cash, check or credit card reimbursement). Credit never expires.
  • SR credit and tuition transfer available for use between immediate family members only.
  • We will do our best to honor all transfer requests but cannot guarantee space availability due to the first-come, first-served nature of our programming.
  • Please note that ALL credit card refunds are subject to a 5% processing fee.

Air Quality, or other Extreme Weather Conditions

We will endeavor to run programs whenever conditions are judged to be safe enough at our outdoor facility. Sienna Ranch uses nixle.com, local emergency services, and other relevant emergency resources to stay informed on the latest conditions. 

We do reserve the right to cancel programs in the event of extreme weather, natural disaster, dangerous criminal activity or any other hazardous conditions that would prevent us from running a safe program. In the event of program cancellation, Sienna Ranch will notify families as soon as possible via email to the address on file. 

If program is cancelled for any reason we will do our best to make fair compensation for families by offering make ups or spaces in alternative programs. Please note that our private horseback-riding lessons have their own non-riding day policy.  

Note that we decide whether to cancel a program or not based on our judgement of the safety of running our program according to the information we have access to at the time. We acknowledge and respect that families each have unique needs and levels of comfort and we encourage families to make the attendance decisions that are right for them. If programming goes ahead as planned we are not able to offer any refunds, make-ups, or credits to families who choose not to attend program that day, outside of our regular make-up policy for that program.