Sienna Ranch classes are outstanding because our staff is outstanding. Our refund policy allows us to reliably staff our programs with brilliant educators for your children, and to guarantee small class sizes. Please read our policies carefully as they have recently changed.  Contact  [email protected]  for clarification if necessary before registering for any class. 

For Summer Camp Refund Policies please go to the Summer Camp Refund Policy Page. 

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School Year Class Discounts

• Multi-Camp Discount:  Register the same camper for any 2 different classes within the same session, automatically receive 5% off the 2nd class. Note: Discounts are automatically applied to programs that are purchased in the same order. Please contact office to apply discounts to programs purchased separately.
•  Multi-Sibling Discount:  Register two or more siblings for classes within the same session, automatically receive 5% off the second and subsequent child’s registration. Note: Discounts are automatically applied to programs that are purchased in the same order. Please contact office to apply discounts to programs purchased separately.

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Holiday Camp Discounts

• Multi-Camp Discount:  Register the same camper for any 3 camps, automatically receive 5% off the 3rd registration and all future camp registrations. Note: Discounts are automatically applied to programs that are purchased in the same order. Please contact office to apply discounts to programs purchased separately.
•  Multi-Sibling Discount:  Register two or more siblings for classes within the same session, automatically receive 5% off the second and subsequent child’s registration. Note: Discounts are automatically applied to programs that are purchased in the same order. Please contact office to apply discounts to programs purchased separately.

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2024-2025 School Year & Holiday Camp Refund, Transfer and Credit Policy

Refund, Transfer and Credit Policy

Camp or class refund, transfer, or credit requests must be made in writing to [email protected]. All requests must be made within 6 months after the program’s start date. Voicemail messages cannot be considered as official transfer or refund requests. Voicemail messages cannot be considered as official transfer or refund requests.

Important Note about Extreme Weather: If there are cancellations due to environmental hazards including but not limited to  active fire, hazardous air quality, flooding, and earthquakes we will endeavor to do make up classes. There are not refunds for missed days due to extreme weather.

Refund: Receiving cash, check or credit card reimbursement for programming paid for out-of-pocket. Charter school funds cannot be turned into cash, check or credit card refunds. All credit card refunds are subject to a 5% processing fee which the credit card and registration company charge us. 

Transfer: Moving tuition monies within the Sienna Ranch registration system directly to programming in a different date range (different week of camp or different session of the school year) for the same child.

Credit: Releasing tuition monies from a specific class/camp/program and applying them to a family’s general account. Sienna Ranch credit never expires and can be used by any member of the immediate family for any Sienna Ranch program including camps, classes, special events, or store items. Credit cannot be turned into cash, check or credit card reimbursement. Charter School Funds may not be turned into credit, as they are only valid for the exact session & class listed on the PO/voucher.

* Time until the start of class/program is counted from the start time of the first day of the session not class day.

* AM & PM camps are separate programs and incur separate fees for cancellations or transfers.

* Credit and Transfer are available for use between immediate family members only.

* We will do our best to honor all transfer requests but cannot guarantee space availability due to the first-come, first-served nature of our programming.

*Please note that ALL credit card refunds are subject to a 5% processing fee.

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Missed Classes and Late Enrollment 

• SCHOOL YEAR CLASSES AND CAMPS: We are unable to offer make ups for any missed days of classes or camps for any reason including illness, injury, planned absences, or family emergency.
• SIGNING UP AFTER PROGRAM IS IN SESSION: We WILL prorate if you are joining a class or camp after the start of the program.  Please call to register if the class has already begun, as the online registration system will always charge the full program price.

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Air Quality, or other Extreme Weather Conditions

We will endeavor to run programs whenever conditions are judged to be safe enough at our outdoor facility. Sienna Ranch uses nixle.com, http://www.baaqmd.gov/, http://www.weather.gov/, local emergency services, and other relevant emergency resources to stay informed on the latest conditions. 

We do reserve the right to cancel programs in the event of extreme weather, natural disaster, dangerous criminal activity or any other hazardous conditions that would prevent us from running a safe program. In the event of program cancellation, Sienna Ranch will notify families as soon as possible via email to the address on file. 

Note that we decide whether to cancel a program or not based on our judgement of the safety of running our program according to the information we have access to at the time. We acknowledge and respect that families each have unique needs and levels of comfort and we encourage families to make the attendance decisions that are right for them. If programming goes ahead as planned we are not able to offer any refunds, make-ups, or credits to families who choose not to attend program that day, outside of our regular make-up policy for that program. 

RETURN TO SCHOOL YEAR REGISTRATION PAGE